Política de Privacidad

1. Introduction

Welcome to Shrike Tools ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our applications, including Zaffre.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Create an account or register for our services
• Contact us through our website or support channels
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or other activities

This information may include your name, email address, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns
• Location Data: General geographic location based on IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Analyze usage patterns to enhance user experience
• Protect against fraudulent or unauthorized activity

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. You can control cookie preferences through our Cookie Consent Banner, which allows you to accept or reject non-essential cookies.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (powered by Google Analytics).
• Support Cookies: Enable live customer support chat functionality (powered by Intercom).

5. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Web analytics service to analyze site traffic and usage patterns. Google Privacy Policy
• Intercom: Customer messaging platform for live chat support. Intercom Privacy Policy
• Firebase: Application hosting and backend services. Firebase Privacy Policy

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@shriketools.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this page periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@shriketools.com
• Website: shriketools.com/contact